Who We Are
Channel Nexus LLC-FZ ("Channel Nexus", "we", "us", or "our") is a technology advisory and vendor accelerator headquartered in Dubai, UAE, with a growth hub in Mumbai, India. We operate the website channelnexus.me and related services.
We act as the data controller for personal information collected through our website, contact forms, and business development activities.
- Company: Channel Nexus LLC-FZ / CNEX Solutions Private Limited
- Registered Address: Dubai, United Arab Emirates
- Email: info@channelnexus.me
- Phone (UAE): +971 56 365 5822
- Phone (India): +91 99204 49993
Data We Collect
Information You Provide Directly
- Contact form submissions: name, company, email address, phone number, and your message.
- Meeting bookings via Koalendar: name, email, and availability preferences.
- Email correspondence: any details you include when emailing us.
- Business cards or conference interactions: name, title, company, and contact details.
Information Collected Automatically
- Technical data: IP address, browser type, operating system, device type, screen resolution.
- Usage data: pages visited, time spent, referral URLs, click patterns.
- Cookie identifiers — see Section 6 for full details.
How We Use Your Information
- Respond to enquiries — to answer questions submitted via our contact form or email.
- Provide advisory services — to deliver technology advisory, vendor acceleration, and demand generation services you have engaged us for.
- Improve our website — to analyse usage patterns and optimise performance (with consent).
- Marketing communications — to send relevant updates about our services, only where you have given consent or where we have a legitimate interest as an existing business contact.
- Legal compliance — to meet obligations under applicable laws.
- Security — to detect and prevent fraud, abuse, or security threats.
Legal Basis for Processing (GDPR / UK GDPR)
For users in the EU, UK, and other jurisdictions requiring a lawful basis:
- Consent — for analytics and marketing cookies, and for sending marketing emails. You may withdraw consent at any time.
- Contract — where processing is necessary to provide services you have requested.
- Legitimate Interests — for B2B marketing communications, fraud prevention, and improving our website, where these interests are not overridden by your rights.
- Legal Obligation — where processing is required by law.
CCPA (California): We do not sell or share your personal information for cross-context behavioural advertising. California residents have additional rights under the CPRA — see Section 8.
Data Retention
- Contact form data: Retained for up to 3 years from last contact, or the duration of any business relationship, whichever is longer.
- Cookie consent records: 365 days (re-prompted on expiry).
- Analytics data: Aggregated and anonymised after 14 months.
- Legal / compliance records: Retained as required by applicable law (typically 5–7 years).
After the applicable retention period, data is securely deleted or anonymised.
Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
To exercise any right, email us at info@channelnexus.me. We will respond within 30 days (GDPR) or 45 days (CCPA). You also have the right to lodge a complaint with your local supervisory authority.
International Data Transfers
Channel Nexus is based in the UAE and India. When data is transferred outside your jurisdiction, we ensure adequate protections are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission (for EU/UK transfers).
- Working only with vendors who are certified under recognised frameworks (e.g. EU-US Data Privacy Framework).
- Contractual protections consistent with applicable data protection laws.
Security
We implement industry-standard technical and organisational measures to protect your personal data, including:
- HTTPS encryption across the entire website (TLS 1.2+).
- Access controls limiting who can access personal data internally.
- Regular security reviews of our website infrastructure.
- Secure deletion procedures for data no longer required.
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at info@channelnexus.me.
Children's Privacy
Our website and services are directed at business professionals and are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately for deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you via a notice on our website or by email where we hold your contact details.
Continued use of our website after a policy update constitutes acceptance of the revised policy.
Contact Us
For any privacy-related questions, requests, or complaints:
Privacy & Data Enquiries
Channel Nexus LLC-FZ · Dubai, United Arab Emirates
info@channelnexus.me+971 56 365 5822 (UAE)
+91 99204 49993 (India)